Take the Telephone Doctor's 1 Minute
QUIZ and Find Out
Read the scenarios
below and ask yourself...which sales
type are YOU?
The customer says - either on the
phone or in person: "Tell you
what...I've decided not to take the
Blue Widget."
Answer from a
PASSIVE
person: "OK."
Customer feels
nothing.
The customer says -
either on the phone or in person:
"Tell you what...I've decided not to
take the Blue Widget."
Answer from an
AVERAGE
person: "You sure?"
Customer feels
slighted.
The customer says -
either on the phone or in person:
"Tell you what...I've decided not to
take the Blue Widget."
Answer from a
PROACTIVE
person: "Wow...it's really a great
Widget - and there's a Widget maker
that goes with it, for not a lot
more money. Why not keep it? You'll
love it.
Customer feels great.
Buys the Widget and the Widget
maker.
See the difference?
Now, which one are you?
